Salesforce the world leader in CRM, announced that Kronos Incorporated, a leading provider of workforce management solutions and human capital Management, uses Salesforce to improve considerably your customer experience.
For more than 40 years, Kronos offers software that helps companies record the time employee’s work to ensure that everyone receives an adequate payment, that schedules are optimized and that companies can better meet the complex laws Labour. Kronos also helps companies hire employees, monitor their performance, manage payroll, and perform many other labor-related tasks. Currently, more than 35.000 companies use Kronos solutions. As Kronos was growing, he needed a complete CRM solution capable of scaling and growing. Therefore, Kronos chose Salesforce Sales Cloud, Service Cloud and Community Cloud, as well as Salesforce Chatter, to connect, accelerate, automate, and improve the quality of their processes
Kronos also uses Salesforce CPQ & Billing to operate faster and more efficiently through a quotation and order process that is fully integrated into its current ERP and Salesforce CRM system. Kronos now has a full view of its customers, including the products they use, payment conditions and processes, current quotes, additional product suggestions, account history and conversations, and much more. As a result, Kronos has consistently been able to increase customer satisfaction.
We needed a solution capable of providing a single customer view in real time to keep our people informed of sales and service and to please our customers according to our customer-centric approach, “said John McGregor, director of Information on Kronos.”With Salesforce, we have a single platform for all customer information that helps us drive sales, provide support and ensure their success in ways we could never have predicted. Because almost all new customer transactions are done at Kronos Cloud and many existing customers are moving in the same direction, it was extremely important to transform into a SaaS vendor and implement Salesforce.
“The implementation of Kronos, brilliantly conducted by themselves, with multiple activations at the same time and a complete installation in record time, resulted in a comprehensive and automated platform,” gave Pascal Yammine, Vice President Executive and general manager of Salesforce CPQ & Billing. “With Salesforce, Kronos now has a single view of its customers, flexible sales and support processes, and an integrated billing system, optimizing its customer interaction model and deepening its customer relationships.”